Last Updated: January 2026
Our Privacy Commitment
At Bitcoin Apex, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform and services. We are committed to protecting your data and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We collect various types of information to provide and improve our services. The information we collect includes:
1.1 Personal Information You Provide
- Account Registration Information: When you create an account, we collect your full name, email address, phone number, date of birth, and residential address.
- Identity Verification Information: To comply with anti-money laundering (AML) and know-your-customer (KYC) regulations, we collect government-issued identification documents (passport, driver's license), proof of address, and potentially facial verification data.
- Financial Information: Bank account details, credit/debit card information, and transaction history are collected to facilitate deposits, withdrawals, and trading activities.
- Communication Data: When you contact our support team, we collect the content of your messages, inquiries, and any files you share with us.
- Survey and Feedback Data: If you participate in surveys or provide feedback, we collect your responses and opinions.
1.2 Information Collected Automatically
- Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information.
- Usage Data: Information about how you interact with our platform, including pages visited, features used, time spent on pages, trading activities, and click patterns.
- Location Data: Approximate geographic location derived from your IP address.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience and collect usage data.
1.3 Information from Third Parties
- Broker Partners: Our partnered brokers share necessary information about your trading activities and account status.
- Identity Verification Services: Third-party services used for KYC verification provide confirmation of identity document authenticity.
- Payment Processors: Payment service providers share transaction confirmation and payment status information.
- Analytics Providers: We receive aggregated analytics data from third-party analytics services.
2. How We Use Your Information
We use the collected information for the following purposes:
| Purpose |
Description |
| Account Management |
Creating and managing your account, verifying your identity, and maintaining account security |
| Service Provision |
Facilitating trading activities, processing transactions, and providing automated trading features |
| Customer Support |
Responding to inquiries, troubleshooting issues, and providing technical assistance |
| Legal Compliance |
Complying with AML/KYC regulations, tax reporting obligations, and other legal requirements |
| Security & Fraud Prevention |
Detecting and preventing fraudulent activities, unauthorized access, and security threats |
| Platform Improvement |
Analyzing usage patterns to enhance features, user experience, and platform performance |
| Communication |
Sending important updates, notifications, marketing communications (with consent), and educational content |
| Research & Analytics |
Conducting market research, statistical analysis, and algorithm optimization |
3. Legal Basis for Processing (GDPR Compliance)
For users in jurisdictions where the General Data Protection Regulation (GDPR) or similar laws apply, we process personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfill our contract with you for providing trading services
- Legal Obligation: Processing is required to comply with legal and regulatory obligations (AML/KYC, tax reporting)
- Legitimate Interests: Processing serves our legitimate business interests (fraud prevention, platform improvement) without overriding your rights
- Consent: You have explicitly consented to processing for specific purposes (marketing communications)
4. How We Share Your Information
We may share your personal information with the following categories of recipients:
4.1 Service Providers and Business Partners
- Broker Partners: Licensed brokers who execute trades and hold client funds
- Payment Processors: Third-party payment services that process deposits and withdrawals
- Identity Verification Services: KYC/AML compliance providers
- Cloud Hosting Providers: Services that host our platform infrastructure
- Customer Support Tools: Platforms that help us manage customer communications
- Analytics Providers: Services that help us understand platform usage
4.2 Legal and Regulatory Authorities
We may disclose your information to government authorities, regulators, law enforcement, or other third parties when required by law or necessary to:
- Comply with legal obligations, court orders, or regulatory requests
- Enforce our Terms and Conditions
- Protect the rights, property, or safety of Bitcoin Apex, our users, or the public
- Prevent fraud, security issues, or illegal activities
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
4.4 With Your Consent
We may share your information with other parties when you explicitly consent to such sharing.
5. Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
- Encryption: All data transmissions are encrypted using 256-bit SSL/TLS technology
- Access Controls: Strict access controls ensure only authorized personnel can access personal information
- Two-Factor Authentication: Additional security layer for account access
- Regular Security Audits: Independent third-party security assessments
- Secure Data Storage: Data is stored on secure servers with redundant backup systems
- Employee Training: Regular privacy and security training for all staff members
- Incident Response: Established procedures for responding to data breaches
While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your information transmitted through our platform.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:
- Active Accounts: Information is retained for the duration of your account being active
- Inactive Accounts: After account closure, we retain certain information for up to 7 years to comply with legal obligations (AML/tax requirements)
- Transaction Records: Financial transaction data is retained for 7 years as required by Australian law
- Communication Records: Support interactions are retained for 3 years
- Marketing Data: Retained until you withdraw consent or request deletion
After the retention period expires, personal information is securely deleted or anonymized.
7. Your Privacy Rights
Under Australian privacy law and GDPR (where applicable), you have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you
- Right to Rectification: You can request correction of inaccurate or incomplete information
- Right to Erasure: You can request deletion of your personal information (subject to legal retention requirements)
- Right to Restrict Processing: You can request limitation on how we use your information
- Right to Data Portability: You can request transfer of your data to another service provider
- Right to Object: You can object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: You can withdraw previously given consent at any time
- Right to Complain: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, please contact us at privacy@bitcoinapex-au.com. We will respond to your request within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and collect information about platform usage:
Types of Cookies We Use:
- Essential Cookies: Necessary for platform functionality and security
- Performance Cookies: Collect information about how users interact with our platform
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your online activity to deliver relevant advertisements
You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit platform functionality.
9. International Data Transfers
Bitcoin Apex primarily operates in Australia, but your information may be transferred to and processed in other countries where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by regulatory authorities
- Adequate data protection certifications
- Binding corporate rules for intra-organizational transfers
Countries outside Australia may have different data protection standards. We ensure transfers comply with applicable privacy laws.
10. Children's Privacy
Bitcoin Apex is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information immediately.
Parents or guardians who believe their child has provided personal information to us should contact us at privacy@bitcoinapex-au.com.
11. Third-Party Links
Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.
12. Marketing Communications
With your consent, we may send you marketing communications about our services, promotions, and educational content. You can opt out of marketing emails at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Adjusting your communication preferences in your account settings
- Contacting us at privacy@bitcoinapex-au.com
Please note that opting out of marketing communications does not affect important account-related notifications.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or prominent notice on our platform
- Request your consent where required by law
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
Bitcoin Apex Australia
Email: privacy@bitcoinapex-au.com
Phone: 1800-APEX-AU
Office of the Australian Information Commissioner (OAIC):
If you believe your privacy has been breached, you can lodge a complaint with the OAIC at www.oaic.gov.au or by calling 1300 363 992.
Your privacy matters to us. By using Bitcoin Apex, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.